Instrument service
If you have a technical problem with your instrument, please contact our support department at support@q-sense.com or phone +46-31-769 769 0.
A range of service options are available to meet your needs and budget. Q-Sense offers three different levels of service agreement1. We are confident you will find a plan that suits your needs.
PREMIUM - Onsite annual preventative maintenance visit, scheduled to fit around your work and minimize downtime.
BASIC – Annual preventative maintenance at our service center at an affordable, fixed price.
REPAIR – Extend the benefits of a first year warranty throughout the life of your instrument.
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CORE FEATURES
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PREMIUM
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BASIC
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REPAIR
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Preventative Maintenance Service
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1
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1
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-
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Travel to your site
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√
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-
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-
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Shipping costs to service center included
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N/A
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√
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√
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Emergency Repairs
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√
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√
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√
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Parts and labor included2
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√
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√
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√
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Technical support by telephone and email
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√
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√
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√
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Priority response
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√
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√
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√
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Software upgrades
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√
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25% discount
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OPTIONAL
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Annual Performance Certificate
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√
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50% discount
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OPTIONAL
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1 Not all service agreements are available on all of the product range. Please contact your local sales representative for more details.
2 Excludes all consumables. Parts include typical replacement parts only. Therefore certain parts may be charged separately depending on the instrument type.
We can also provide consolidated instrument service plans for all your Biolin Scientific instruments. Tell us what you need and we will customize a plan for you.
One-time service review
Preventative service offered on any instrument not covered by service contracts, regardless of age. Replacement parts and shipping are not included.
